Privacy Policy

Privacy Policy

Here are Sailing Chandlery we take your privacy seriously. We use the data you provide us to get your orders processed, get them delivered and help improve the service we are providing you.

How we use your data

Our Website

Our website is protected by a number of security initiatives so your data is kept protected.

When you place an order we collect the following data from you:

• Name
• E-mail (to provide you with updates on your order status)
• Phone Number (to aid couriers in their delivery, or to make you aware of any order issues quickly)
• Address
• Type of Boat You Sail
• Where you Sail

It's important to note that we do not hold any bank or card details on file, they are processed by PayPal or our payment partners and are not stored by us. If you provide us your card details over the phone they are either processed straight away through our system or written down, processed and then shredded.

If you checkout as a guest you won't be able to see previous orders. If you set up an account you can collect reward points and can also login to track and review previous orders.

Google Analytics, Google AdWords and Facebook tracking codes are present on our website to help us track marketing effectiveness. These tools provide us with anonymous data to help us improve our website.

If you complete our Contact Form with an enquiry your details are passed to us by the webform directly into our email account, we will then reply from there.

Third Parties

We use a number of third parties to assist us in the running and marketing of our company.

Shopify - our website is built on Shopify and they work as our partner to collect and process your details.

Linnworks - your details are held by Linnworks, a tool which helps us with inventory management and dispatch.

Klayvio - your details are shared with Klayvio to help us communicate with you and to send out emails.

Facebook Adverts - We use Facebook advertising to show you adverts and products we feel you may be interested in. There is a tracking pixel on our website which provides Facebook with details on what you viewed.

TrustPilot - TrustPilot help us to get feedback on what you think about Sailing Chandlery. We share your order number, email and name with TrustPilot to allow them to send you an invitation to review Sailing Chandlery after your purchase.

Judge Reviews - Judge help us to get feedback on what you think about Sailing Chandlery products. We share your order number, email and name with Judge to allow them to send you an invitation to review Sailing Chandlery after your purchase.

Couriers - Your email and phone number may be passed to couriers to help make their deliveries more efficient alerting you to delivery windows and updating you on the status of your delivery. 

Suppliers

Your details may sometimes be sent to our suppliers if they are sending products direct to you - in this case we only send essential details such as name, address and phone number. They will not contact your directly.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Right to be Forgotten

If you want your data to be removed, or want to be forgotten at anytime then please simply send us an email stating that to info@sailingchandlery.com

If your details are removed unfortunately we will not be able to provide any previous reward points collected in future purchases.