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Returns

Sailing Chandlery Returns

If you wish to return items for a refund or exchange you must do so within 90 days of purchase. Returned goods must be unused and in the same condition they left Sailing Chandlery in, this includes the original packaging.

When returning items please include your name and order number to help us speed up the process. If you would like to swap an item for a different size please return the item with a note of what size you would like to swap for.

We can offer a refund to your original payment method, or a gift voucher for you to use at a later date.

We ask customers who are returning goods to pay the postage back to us. If you would like us to replace clothing items with another size then we will ship the replacement for no charge if you are in the UK. If you've ordered incorrectly on other items then we may ask you to pay the postage.

If you are outside the UK we will ask you to pay the shipping for the exchanged items being sent back to you.

All goods returned are carefully inspected by our team, if we feel the item has been used we will get in touch and will invite you to pay shipping back to you, or the items can be collected from us. No refund will be given.

If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. We may require proof that the item was signed for as damaged on arrival.

Please check with us before returning any goods as we will only refund the basic postage charge where applicable.

Goods that have been ordered incorrectly, or where instructions and information we have provided has not been followed, and are returned for a refund maybe subject to a restocking charge, this is due to a loss in sales cost for us when trying to sell on short lengths of rope for example.

Ropes and Rope Packs

Restocking charges for ropes and other products sold by the metre are as follows:

Length less than 10m - 0% of value refunded
Between 11m and 20m - 25% of value refunded
21m - 50m - 50% of value refunded
51m - 99m - 75% of value refunded
Over 100m - 75% of value refunded
Mini spools and Rope Packs - 50% of value refunded
We cannot refund or replace ropes made to measure which are spliced or tapered

Rope cut to your specific length, for example, Main Sheet Ropes, Jib and Main Halyards cannot be refund as they are cut to measure and are treated as custom products.

Rigging

We do not accept returns of custom, made to measure, or boat specific rigging wire both standing and running rigging.

Boat Covers and Training Sails

Made to order products such as boat covers and sails are subject to a 50% restocking charge. Sails with numbers applied cannot be returned.

Boats and Trailers

If you've ordered a Boat or Boat Package or Trailer and have not followed the instructions or information provided, especially with regards to shipping, this will be subject to a £250 restocking charge. If we have delivered a boat to you and you would like to return it this is subject to a £500 restocking charge, if you want the boat collected we will also charge for collection.

The same applies for trailers and trolleys.